Case study
KVT logistika
FRIGO · pallet transport
No more lost CMRs and nonstop driver calls
KVT logistika specialises in refrigerated (FRIGO) and pallet transport. Before LogiTrack, documents were scattered across cabs, Viber, WhatsApp and email, and drivers called the office for every order detail — today the office is quiet.
The challenge
CMRs and other documents were lost across channels: cab, Viber, WhatsApp, email. When a claim came in, finding proof took a long time. Drivers called the office nonstop for all kinds of order information — addresses, reference numbers, temperatures and other details. Communication was chaos, not a system.
The LogiTrack solution
Orders are digital. In the Android/iOS app drivers see the address, reference numbers, temperature info and other order details; they capture documentation in the app, and an order cannot close until the CMR is confirmed.
The result
They find documentation in seconds. The calls that still come through are truly important — not everyday questions about order data. The office became a quiet environment focused on work, not the phone.
“Before LogiTrack we had CMRs scattered in cabs, Viber, WhatsApp and email. When a claim came in, we spent ages looking for documents. Now we find everything in seconds; an order cannot be closed without a confirmed CMR. My phone stopped ringing — drivers used to call me non-stop, now I hardly notice I have it. That was the biggest change.”
Jovan Radojević
Director of logistics, KVT logistika
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